When one is trying out new technology, like say, a Blackberry Enterprise Server, and one is offered the option to “nuke” a Blackberry in order to erase the data and reprovision the unit, one should not use this option.
After a few days of being on hold with Telus, scouring Blackberry support forums and praying to the gods, I have sent off the newly dead Blackberry to the store to be replaced by Telus.